Focusing on the Customer


A world-renowned program providing employees the skills and understanding required for exceptional customer service. It’s about providing service excellence through personal development and growth.

E Learning has never been so Engaging Convenient Scientific Easy

Real Time Collaboration
20X higher engagement and completion rates than traditional learning management systems

This program offers learners a way to understand and satisfy customers' expectations, handle intense and stressful situations and be able to offer great experiences. It can teach people what good, professional service is all about, and ultimately, deliver the business results every organization is looking for.

Organizations or Business Enrollment: Fill in the form below

Customer Service: the Right Way


Corporate E-Learning


Interactive, gamified, e-Learning experience


Focusing on the Customer e-learning interventions

Demonstrate a sense of commitment

to a common purpose

Organizational commitment to service

via team Establishment

Improve service internally

as well as externally

Understand everyone's role

in satisfying customer needs

Build individual's confidence

so that they are ready to take responsibility

Satisfied customers

Create more

Manage change

and harness its positive energies

Enhance staff involvement

and enthusiasm

Identify your Duck Factor

and apply it regularly

Manage your stakeholders

and deliver great experiences

Balance personal needs

for success with the needs of other people involved

our learning solutions are available in VILT format and/or our gamified, e-learning platform, as well as a blended solution option

Contact CCM Consultancy

We are here to assist in any way possible. To find out more about our Solutions or for more information, please call or email us directly, or complete the details below to be contacted by one our team members