Putting People First is a TackTMI world-renowned program providing employees the skills and understanding required for exceptional customer service. It’s about providing service excellence through personal development and growth.
For businesses to thrive, they must put people first. This applies to their staff and colleagues, as much as it applies to external customers. It’s about providing service excellence through personal development and growth.
This program offers learners a way to understand and satisfy customers' expectations, handle intense and stressful situations and be able to offer great experiences. It can teach people what good, professional service is all about, and ultimately, deliver the business results every organization is looking for.
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Tack TMI's world-renowned program, Putting People First, provides employees with the skills and understanding required to provide exceptional customer service - to both the internal customer and the external customer.
Demonstrate a sense of commitment to a common purpose
Establish team and organizational commitment to service
Improve service internally as well as externally
Understand everyone's role in satisfying customer needs
Build individual's confidence so that they are ready to take responsibility
Create more satisfied customers
Manage change and harness its positive energies
Enhance staff involvement and enthusiasm
Identify your Duck Factor and apply it regularly
Manage your stakeholders and deliver great experiences
Balance personal needs for success with the needs of other people involved
Engage customers online and increase your sales pipeline
A gamified, e-learning program providing a solid foundation and understanding of social selling skills, tools and techniques needed to effectively research, engage, target and network with potential clients through social media
Succeed through your Team
This gamified, e-learning program is ideal for newly appointed and potential sales managers, as well as experienced sales managers looking to enhance their skill set.
Retain your Key Clients
During this gamified, e-learning program, you will learn how to identify 'who's in the zoo' in terms of organization structures, politics and power and how to motivate key influencers and decision makers to help you beat the competition.
Be valuable to your clients
This gamified, e-learning program shows participants how to avoid common pitfalls, build strong personal relationships with different customer personalities, and sell conversationally and consultatively.