E-Learning

Putting People First​

------

Putting People First is a TackTMI world-renowned program providing employees the skills and understanding required for exceptional customer service. It’s about providing service excellence through personal development and growth.

E Learning has never been so

20X higher engagement and completion rates than traditional learning management systems

This program offers learners a way to understand and satisfy customers' expectations, handle intense and stressful situations and be able to offer great experiences. It can teach people what good, professional service is all about, and ultimately, deliver the business results every organization is looking for.

Organizations or Business Enrollment: Fill in the form below

Customer Service: the Right Way

------

Featuring:

  • One-on-One Personal Coaching at the click of a button
  • Mobile Friendly Anywhere Learning
  • Push Notifications
  • Gamified Experience
  • Learning Journals
  • Community-based learning

Interactive, gamified, e-Learning experience

CCM CONSULTANCY LOGO

putting people first e-learning interventions

Common Purpose

Demonstrate a sense of commitment to a common purpose

Commitment to Service

Establish team and organizational commitment to service

Service Improvement

Improve service internally as well as externally

Satisfying Customer Needs

Understand everyone's role in satisfying customer needs

Confidence & Responsibility

Build individual's confidence so that they are ready to take responsibility

More Satisfied Customers

Create more satisfied customers

Manage & Harness Change

Manage change and harness its positive energies

Involvement & Enthusiasm

Enhance staff involvement and enthusiasm

Duck Factor Identification

Identify your Duck Factor and apply it regularly

Stakeholder Management

Manage your stakeholders and deliver great experiences

Personal Balance

Balance personal needs for success with the needs of other people involved

our learning solutions are available in VILT format and/or our gamified, e-learning platform, as well as a blended solution option

Enroll your Business

Other Available E-Learning Courses

Social Selling

Engage customers online and increase your sales pipeline

A gamified, e-learning program providing a solid foundation and understanding of social selling skills, tools and techniques needed to effectively research, engage, target and network with potential clients through social media

Effective Sales Management

Succeed through your Team

This gamified, e-learning program is ideal for newly appointed and potential sales managers, as well as experienced sales managers looking to enhance their skill set.

Account Mapping and Management

Retain your Key Clients

During this gamified, e-learning program, you will learn how to identify 'who's in the zoo' in terms of organization structures, politics and power and how to motivate key influencers and decision makers to help you beat the competition.

Solutions-Based Selling

Be valuable to your clients

This gamified, e-learning program shows participants how to avoid common pitfalls, build strong personal relationships with different customer personalities, and sell conversationally and consultatively.