Our methodology

A proven approach to long-term, sustainable results


Every intervention, no matter how small or large, applies our I.D.E.A.S. methodology, which allows us to better understand
the challenges, design the appropriate solution, and follow-through to ensure the required behavioural transformations
remain in place.

Napoleon Hill once said:
“All achievements, all earned riches, have their beginning in an idea.”

Every organization is busy with objectives, targets and the need to achieve, yet for these all to become a reality, it is the origin
of an idea that must be carried forward. This cannot be done through static programs and one-off solutions, but rather through the application of a holistic approach that begins with the end in mind.

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CCM Consultancy’s I.D.E.A.S. Methodology


Investigate

Design

Embark

Anchor

Sustain

DESCRIPTION

Investigate


Upon receiving the Client Brief, our Team lays out the investigative phase to be able to verify your needs and feed into the Design process.  It is in this phase that we understand your areas of concern, the expected outcomes and the key success drivers.  We believe in the motto “What gets measured, gets done” and therefore use a set of tools to assist us in identifying the baseline for the intervention.  Such tools can consist of:

  • Staff and Leadership Interviews
  • Job Shadowing
  • Pre-Intervention Assessments
  • Culture Surveys
  • Customer Satisfaction Surveys
  • Engagement and Alignment Surveys
  • Field Visits
  • Focus Groups
  • Mystery Shopping
  • Employee Ethnography
  • Emotional Quotient Tests and Psychometrics
  • C-Suite Briefing
  • Customization Labs
DESCRIPTION

Design


Our design team, armed with the information uncovered in the Investigation phase and your desired objectives, goes to work on designing a customized solution aimed at making an impact and achieving measureable results.

The Design team is comprised of our Lead and Supporting Consultants, Instructional Designers, Performance Development Consultants and Project Management Team, all working together to design and deploy a unique journey that is then validated against your specific needs.

DESCRIPTION

Embark


Our Intervention Journey takes shape during this stage as we deploy the custom-designed solution, through experiential learning and activities aimed at meeting your objectives.  The intervention we embark on may include the following elements:

  • On-the-Job Training
  • Interactive Workshops
  • Assessment Centres
  • Team Building Events
  • Co-Facilitated Interventions
  • Executive Coaching
  • Branded Customer Experience Days
DESCRIPTION

Anchor


In order to ensure that the intervention is anchored within the organization and in your teams’ everyday life, we apply a comprehensive follow-up approach.   Our tools are aimed at embedding the new learning and ideas, especially in the first 60 days after the intervention, thus building on the momentum achieved in prior phase.  Our Anchor tools include:

  • Personal Development Action Plan
  • Action-Planning Dialogue
  • Tele-Mentoring
  • 60-Day Checkpoint
  • Executive Coaching
  • Post-Intervention Assessments
DESCRIPTION

Sustain


No intervention is complete if it cannot be sustained within the organization and your people.  In order to achieve long-term success, a Sustainability Report highlighting the internal interventions required is provided to the key stakeholders within your organization, and continued support can be provided from our team.  Such Sustainability Tools can include:

  • Train the Trainer Sessions
  • Custom-Designed Mini-Sessions
  • Internal Surveys and Assessments
  • Annual Team Days
  • 180-Day Checkpoint